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Oculus link cable keeps saying disconnected?

Oculus link cable keeps saying disconnected?

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OculusSupport

Hi there, my general recommendations would be to update your USB and GPU drivers, disable USB power saving for your USB 3.0/3.1 ports via Device Manager, disable USB Selective Suspend via the Power Options app in Windows 10, check for windows updates, even the optional ones. if the issue persists, Please create a support ticket with us [here](https://tickets.oculusvr.com/hc/en-us/requests/new), and include your [Oculus Diagnostic logs](https://support.oculus.com/articles/fix-a-problem/troubleshooting-rift-s/collect-logs-for-rift). We'll be happy to look further into this with you. Thanks


crookedDeebz

likely your usb drivers/chipset. list your pc spec/mobo/usb test result try the charge cable or a cell phone cable to confirm your link cable is not deffective. but sounds like usb chipset/drivers


Glittering-Air-8240

I have a Mobo: B450 tomahawk max cpu: ryzen 6 3600 ram: 2x8 3200 gpu: radeon rx 580 8gb I already tested my usb drivers and gpu drivers and they were already updated


crookedDeebz

could be outdated radeon driver? they have had some link related issues over the past while. then just ensure your power delivery settings and usb drivers are all set.


Glittering-Air-8240

Yeah all my power options are fully good and at the best setting for link. I’m just probably going to have to go back to a different driver then but thanks for the help


LostHisDog

I had a similar issue and it was sort of the cable and sort of the port it was plugging into. My original cable worked for a while but then stopped but only when I was using an extension. Original cable works fine if plugged directly in with no extension but it's too short for my needs. New cable works fine with the extension, but only when plugged into one out of six of my usb ports on the board, works fine on any PCIe USB ports I have via add on card... the same card that won't drive the original cable with this working extension. Other extension cords have varying results. The moral of the story is... it's all a little janky because the headset is asking for lots of voltage and data and most cables and motherboard usb ports simply aren't up to spec. The problem is made much worse by my using an extension cord but remains the issue at most any length over 3ft... Try other cables and ports until you find a combination that works.